Last updated: June 29, 2010
Information we collect directly from you
By using this web site, you agree to the collection and use of information available on or through this site (including your personally identifying information) by RAK Airways, its affiliates, partners, contractors and agents.
We may collect information about you from a variety of sources, including information we collect from you directly; information we collect about you when you visit our site, use our services or contact us; and information we collect about you from other sources.
Why do we require your personal information?
It is required to submit certain personal identifiable information relating to you from time to time in connection with our service and website.
Failure to supply such information’s may result in us being unable to provide the required services as following;
* processing your bookings/orders and managing your account with us;
* marketing our services or related products;
* for compiling aggregate statistics about you and maintaining contact lists for correspondence, commercial statistics and analysis on Site usage;
* for identity, verification and records;
* In order to better serve your travel needs and provide you with attentive and consistent customer service
All Data held by us will be kept confidential but we may release the Data to a third party when such release is reasonably necessary to satisfy the purpose or a directly related purpose for which the Data was collected and to:
* comply with the applicable laws and regulations;
* enforce any of the Terms & Conditions herein;
* Protect the rights, property or interest of RAK Airways and/or other users of this Site.
Most of our forms, where you send your information to us are protected and secured during the transmission. Once we have received such information, we will maintain this information according to our strict security and confidentiality standards. Under our normal practice, the Data you entered will be retained by us only as long as it is necessary for the needs of our business process or legal requirements.
Disclosure of your personal information
RAK Airways will not share your personal identifiable information to any third party. However we may share your information to our third party service providers and processors such like: credit card verification providers, our data warehouse and customer relationship management centre, contracted marketing agencies who may provide support marketing and promotional communications; internet service providers who administer our web page and provide internet services and host our facilities; chauffeurs, car services agencies, and consumer research companies that assist RAK Airways with understanding consumer interests by conducting surveys. RAK Airways only shares your personal information to the extent required for the performance of such services.
* to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
* to customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries;
* if we have a duty to do so or if the law allows us to do so;
* to our employees and agents to do any of the above on our behalf, now or in the future.
We make no warranty, express, implied or otherwise as to the privacy and data security practices of the third parties, our partners and affiliates. We will however make reasonable endeavours to ensure that such third parties, partners and affiliates exercise reasonable care in handling your personal identifiable information in accordance with industry norms and standards.
Please be aware that on other links provided in our website, we are not responsible for the privacy practices of web sites not operated by RAK Airways. We encourage you to read the privacy policies of each and every web site that collects personally identifiable information.
Your Suggestions, Comments and Feedback
Any communication from you sent to our Website or otherwise to us by electronic mail shall be treated as non-confidential. Your comments, suggestions, questions, feedback and the like regarding the Content and/or our services in general, including any ideas, inventions, concepts, techniques or know-how disclosed therein may be used by us for any purpose, including the developing, manufacturing and/or marketing of goods and/or services, and in such circumstances you are not entitled to any reward or compensation of whatever nature from us. For this purpose, we reserve the right whenever necessary to disclose your personal information within our own offices, authorized agents, government/security agencies, other airlines or the providers of such services, in whatever country they may be located.
How to Contact Us
If you wish to contact us on a privacy issue, please use the information listed below. Please include your name and address in all correspondence and e-mail.
E-mail : email@example.com
PO Box 31457
RAK Airport, Al Kharan
Ras Al Khaimah, UAE